Episode 138

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Published on:

15th Oct 2023

[138] How to Become the Go-To Threat Operations Expert for MSPs

In this episode of TubbTalk, Richard speaks to Dray Agha, UK Operations Manager for cybersecurity experts Huntress.

Dray tells Richard how he got started in the IT industry while he was still a kid, and how he ended up at Huntress. They discuss the workplace culture at the company and what makes them different.

Dray describes the Huntress experience for MSPs and how they support their clients with three key cybersecurity challenges. They also dig into SOC – what, if any, difference there is between it and managed security platforms, and why you might want to outsource your SOC.

Dray tells Richard why outsourcing isn’t a bad thing, and why overseas suppliers can have a positive impact on your business, but also talks through the steps if you decide you want to build your own internal security system.

Richard asks Dray to explain the terms ‘offensive security' and ‘persistent foothold’, why defensive security is both exciting and frustrating, and how Huntress respond to client security breaches.

Finally, Dray shares the biggest change he’s seen in the industry since he started, who his mentors and influences are, both professionally and personally, and his best resources for staying up to date with the cybersecurity industry.

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About the Podcast

TubbTalk: The Podcast for Managed Service Providers
Putting Managed Service Providers back in control!
Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of.

His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what inspired them to start something new and what their advice would be to anyone who wants to do the same.

But it's not all tech focused! As a former MSP owner himself, Richard knows that there are many facets to being a business owner, which is why his guests reflect that too.

Previous topics include mental health, sales, marketing, business growth, productivity, customer service and more. Wondering why you should listen? Well, as one fan put it: "It's like eavesdropping on a conversation between two friends, who are sharing their knowledge and wisdom with each other. You learn while you're being entertained."

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Richard Tubb

Richard Tubb is one of the best-known experts within the global IT Managed Service Provider (MSP) community. He launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard helps IT business owner’s take back control by freeing up their time and building a business that can run without them. He’s the author of the book “The IT Business Owner’s Survival Guide” and writer of the award-winning blog www.tubblog.co.uk