Episode 141

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Published on:

26th Nov 2023

[141] Real-World Advice on How to Grow a Profitable, Efficient MSP Business

In this episode, Richard speaks to Darren Strong. Darren is the Managing Director of Focus Technology Solutions, a managed service provider based in the North of England.

Plus, he’s also built and managed multiple MSPs and founded Scalable MSP. They  consult, configure and implement established MSP best practices to help managed service provider businesses accelerate their profit.

Darren tells Richard why he joined the ConnectWise IT Evolve community and the catalyst for starting his MSP. He explains the types of MSPs they work with and the services they provide.

They also dig into growth, with Richard asking how Scalable helps MSPs benchmark their progress and what Darren considers to be the main issues MSPs face when they grow.

Darren also speaks honestly about why he doesn’t think there’s a conflict of interest working with an MSP coach who also owns a managed services business, how he juggles the two roles and his advice to grow and scale.

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About the Podcast

TubbTalk: The Podcast for Managed Service Providers
Putting Managed Service Providers back in control!
Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of.

His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what inspired them to start something new and what their advice would be to anyone who wants to do the same.

But it's not all tech focused! As a former MSP owner himself, Richard knows that there are many facets to being a business owner, which is why his guests reflect that too.

Previous topics include mental health, sales, marketing, business growth, productivity, customer service and more. Wondering why you should listen? Well, as one fan put it: "It's like eavesdropping on a conversation between two friends, who are sharing their knowledge and wisdom with each other. You learn while you're being entertained."

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Richard Tubb

Richard Tubb is one of the best-known experts within the global IT Managed Service Provider (MSP) community. He launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard helps IT business owner’s take back control by freeing up their time and building a business that can run without them. He’s the author of the book “The IT Business Owner’s Survival Guide” and writer of the award-winning blog www.tubblog.co.uk