Episode 140

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Published on:

19th Nov 2023

[140] How To Transform from an MSP to MSSP for Business Growth

In this episode, Richard Tubb speaks to Mark Taylor, the founder of Chorus, a Microsoft-focused MSP. Today, they are a leading MSSP, providing channel focused MDR and MXDR services built on the Microsoft security stack. Mark now serves as the CTO.

Mark explains his background and how he ended up in the IT space, what an MSSP does and why he decided to become one. He also explains how the team manage their responsibilities when providing both MSP and MSSP services.

Richard asks Mark to explain various security acronyms, how Chorus deal with client security breaches, and the types of clients they help. Mark also explains how the business gained MISA certification from Microsoft and what that means for their clients.

Mark tells Richard how they support MSPs who want to transition to be an MSSP and the things to consider as well as sounding a note of caution. They discuss the biggest mistake MSPs make with cybersecurity and what AI means for both MSPs and MSSPs.

Finally, Richard asks Mark to share who has been an influence on his life and career, his go-to resources to stay up to date with the industry, and what he does in his spare time.

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Mentioned in this episode:

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About the Podcast

TubbTalk: The Podcast for Managed Service Providers
Putting Managed Service Providers back in control!
Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of.

His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what inspired them to start something new and what their advice would be to anyone who wants to do the same.

But it's not all tech focused! As a former MSP owner himself, Richard knows that there are many facets to being a business owner, which is why his guests reflect that too.

Previous topics include mental health, sales, marketing, business growth, productivity, customer service and more. Wondering why you should listen? Well, as one fan put it: "It's like eavesdropping on a conversation between two friends, who are sharing their knowledge and wisdom with each other. You learn while you're being entertained."

About your host

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Richard Tubb

Richard Tubb is one of the best-known experts within the global IT Managed Service Provider (MSP) community. He launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard helps IT business owner’s take back control by freeing up their time and building a business that can run without them. He’s the author of the book “The IT Business Owner’s Survival Guide” and writer of the award-winning blog www.tubblog.co.uk