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Published on:

3rd Sep 2023

[Bonusode] Why Should MSPs Outsource Their Helpdesk for Business Growth?

In this special bonus TubbTalk episode, Richard Tubb talks to Bradley Munday and Jason Kemsley, co-founders of Uptime Solutions, to learn more about their impending merger with Inbay.

Uptime Solutions is a white-label outsourcing platform, offering specialist support to MSPs for NOC, SOC and helpdesk. Likewise, Inbay provides outsourced support, with project help and dedicated tech expertise.

Richard, Jason and Bradley talk about how the merger came about, the solutions Inbay offer and how they fit with those of Uptime, and what the merger means for MSPs. Plus, they look at why outsourcing works well for most MSPs.

Bradley and Jason explain how they’re supporting their customers in the immediate and in future as well as how they’re sharing the news with the MSP community. Richard asks them what the merger means for the wider IT industry and why it will succeed when others have failed.

They also explain how they’ll maintain their focus on operational delivery, why they’re not rebranding at the moment, why all the roles are staying the same, and what Brad and Jason have learned about mergers and acquisitions. 

Mentioned in This Episode

Mentioned in this episode:

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About the Podcast

TubbTalk: The Podcast for Managed Service Providers
Putting Managed Service Providers back in control!
Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of.

His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what inspired them to start something new and what their advice would be to anyone who wants to do the same.

But it's not all tech focused! As a former MSP owner himself, Richard knows that there are many facets to being a business owner, which is why his guests reflect that too.

Previous topics include mental health, sales, marketing, business growth, productivity, customer service and more. Wondering why you should listen? Well, as one fan put it: "It's like eavesdropping on a conversation between two friends, who are sharing their knowledge and wisdom with each other. You learn while you're being entertained."

About your host

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Richard Tubb

Richard Tubb is one of the best-known experts within the global IT Managed Service Provider (MSP) community. He launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard helps IT business owner’s take back control by freeing up their time and building a business that can run without them. He’s the author of the book “The IT Business Owner’s Survival Guide” and writer of the award-winning blog www.tubblog.co.uk