Episode 10

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Published on:

4th Jul 2015

[10] The Importance of IT Documentation

In this episode, Richard speaks with Chris Day of IT Glue, an IT documentation platform, and the CEO of one of Western Canada’s biggest MSP’s, Fully Managed. In our conversation, Chris and I discuss:-

  • How an MSP can think globally rather than just locally
  • The biggest challenge in being the CEO of not one, but two businesses
  • How running a SaaS business is different to running an MSP
  • Why IT documentation is so important to MSPs
  • How to calculate the cost of poor IT documentation to an MSP business
  • What the benefits of good IT documentation are to an MSP’s clients
  • The best way to get started with IT documentation
  • Mitigating the risk associated with bad or lack of documentation
  • Which RMM tools will integrate with IT Glue
  • The concept of Documentation-as-a-Service
  • An IT Glue discount code for TubbTalk listeners

Mentioned in This Episode

Mentioned in this episode:

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About the Podcast

TubbTalk: The Podcast for Managed Service Providers
Putting Managed Service Providers back in control!
Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of.

His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what inspired them to start something new and what their advice would be to anyone who wants to do the same.

But it's not all tech focused! As a former MSP owner himself, Richard knows that there are many facets to being a business owner, which is why his guests reflect that too.

Previous topics include mental health, sales, marketing, business growth, productivity, customer service and more. Wondering why you should listen? Well, as one fan put it: "It's like eavesdropping on a conversation between two friends, who are sharing their knowledge and wisdom with each other. You learn while you're being entertained."

About your host

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Richard Tubb

Richard Tubb is one of the best-known experts within the global IT Managed Service Provider (MSP) community. He launched and sold his own MSP business before creating a leading MSP media and consultancy practice. Richard helps IT business owner’s take back control by freeing up their time and building a business that can run without them. He’s the author of the book “The IT Business Owner’s Survival Guide” and writer of the award-winning blog www.tubblog.co.uk